TO PLACE AN ORDER: Call our office Monday-Friday 8:30am-5:00pm PST at 909-947-3228 or fax 909-947-5782, email to info.homedecorfactory.com
FIRST TIME CUSTOMERS: We are a wholesale company selling “to the trade” only. Please supply us with your company and billing info. California businesses must supply resale permit.
MINIMUM ORDER & REORDER: $350.00 for first time order and $150.00 for reorder.
RETURNS: Will be subject to a 30% restocking fee.
RESIDENTIAL DELIVERIES: Will incur additional charges and may be invoiced separately.
TERMS: We accept: Visa, MasterCard, American Express and Discover. Credit orders are billed on the day of shipment and only for the products shipped. Net 30 payment terms are available upon credit approval. Payment is due within 30 days of Home Decor Fctory ship date. We do not accept COD orders.
DISCOUNTS: Failure to pay in full within the terms of an invoice will result in the loss of ANY and ALL discounts. A revised invoice will be issued at the full price.
RETURN CHECK FEE: $25.00
RE-CONSIGNED OR REFUSED SHIPMENTS: The customer is responsible for all freight charges on Re-consigned Shipments. All refused shipments are subject to a 30% restocking charge and freight charges both ways.
RETURNING MERCHANDISE: Contact our office before returning merchandise. You MUST call within 10 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction. Unauthorized returns will be refused at our docks and returned to sender. Returned merchandise may be subject to a 30% restocking fee.
HANDCRAFTED PRODUCTS: Will vary in size and color. All of our items are individually handcrafted. Any imperfections are part of the antiquing or plating process that gives each piece its unique character.
PRICES: Are FOB Ontario, California and are subject to change without prior notice.
Home Decor Fctory Customers agrees to pay all charges incurred for goods and services supplied, and all charges incurred must be paid according to the credit terms on our invoices or, if none appear, according to terms of Net 30. Payments not made by said date or earlier, shall render the account delinquent, and interest shall be charge at the rate of 1.5% per month or 18% per year. Customer(s) further agree to pay all reasonable collection costs, attorney fees, and court costs, as permitted by law, as such are incurred by Home Decor Fctory, in the collection of amounts due. It is agreed the venue will be the County of San Bernardino, State of California. Also, Home Decor Fctory shall have the right to withhold further deliveries and/or sales to the Customer(s) until past due balances are brought current, and shall have no liability whatsoever, from any direct or indirect loss suffered by the Customer(s) in such event.